At Basswood Leather Company, every product is crafted with precision, premium materials, and long-lasting durability. To preserve the beauty and performance of your leather item, we provide clear care guidelines and a structured warranty framework for complete customer confidence.

1. Product Care Guidelines

Our products are made using high-quality leather, hardware, and craftsmanship. To maintain longevity:

• Leather Care
  • Keep the product away from prolonged exposure to direct sunlight, moisture, or heat.
  • Clean with a soft, dry cloth regularly to remove dust.
  • For deeper cleaning, use leather-friendly conditioners sparingly—avoid harsh chemicals or alcohol-based cleaners.
  • Store in a cool, dry place inside the provided dust bag when not in use.
• Handling & Storage
  • Avoid overloading bags or wallets as it may stretch or damage the leather.
  • Keep away from pens, markers, liquids, oils, or cosmetics that may cause stains.
  • Do not wash or immerse leather items in water.
• Hardware & Stitching
  • Wipe metal components gently to prevent tarnishing.
  • Do not pull or force zippers; operate carefully to ensure lifespan.
  • If stitching loosens due to wear, avoid further strain and contact our support team.
• Weather Protection
  • Leather can react to rain or humidity—wipe moisture immediately with a soft cloth.
  • Use water-repellent sprays only if recommended for your specific leather type.

2. Warranty Policy

Basswood Leather Company provides a 6-Month Limited Warranty from the date of purchase on all products for manufacturing defects.

What the Warranty Covers

• Manufacturing defects in:
  • Stitching
  • Hardware (zippers, buttons, buckles)
  • Leather quality issues visible at purchase
• Structural defects that occur despite normal usage

What the Warranty Does Not Cover

• Damage caused by misuse, accidents, or rough handling
• Wear and tear from daily use (scratches, colour fading, softening of leather, wrinkles)
• Stains from oils, perfumes, makeup, pens, or liquids
• Damage due to exposure to extreme conditions (water, heat, moisture, chemicals)
• Unauthorized alterations or repairs
• Products purchased from unauthorized sellers or resellers

3. How to Claim Warranty

To initiate a warranty claim:

• Email or call our support team with:
  • Order number
  • Clear photos/videos of the issue
  • Description of how/when the issue occurred
• Our Quality Assurance Team will review the claim within 3–5 working days.
  • If approved:
  • We will repair the product (preferred solution), or
  • Provide a replacement if repair isn’t possible, or
  • Offer store credit based on product condition and availability.
• Customers must ship the item to our service center.
  • Shipping costs may be covered by us if the defect is confirmed to be manufacturing-related.
• Our Service Center Details 
  • All warranty claims must be sent to:

Basswood Leather Company
Basswood Leather Company, Office No C4.First Floor, PTK Square, Kottakkal, Malappuram, Kerala, India (Not a retail location)
basswoodleather@gmail.com
https://www.basswoodleather.com

4. Important Notes

• Warranty is valid only for products purchased via our official website or authorised partners.
• Warranty applies only to the original purchaser.
• The decision of Basswood Leather Company’s inspection team will be final for warranty approvals.
• Repairs caused by wear & tear may be chargeable outside warranty terms.