Effective Date: 11-11-2025
Website: [www.basswoodleather.com]

Welcome to the official website of Basswood Leather Company (“we”, “our”, or “us”). These Terms of Service (“Terms”) govern your access to and use of our website and the purchase of products available through it.

By accessing or using our website, you agree to comply with and be bound by these Terms, including all additional terms, policies, and conditions referenced herein or available via hyperlink. If you do not agree to these Terms in their entirety, you must discontinue using our website immediately.

Our online store is powered by WordPress, using WooCommerce as our e-commerce platform, which enables us to sell our leather products and related services to you.

1. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you have provided consent for any of your minor dependents to use this website under your supervision.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction through the use of this website.

2. Service Access

We strive to ensure our website is available 24 hours a day. However, we are not liable if the website becomes temporarily unavailable due to maintenance, technical issues, or events beyond our control.

3. Personal Information

Your submission of personal information through the website is governed by our [Privacy Policy], which explains how we collect, use, and protect your personal data.

4. Prices

We reserve the right to modify product prices or discontinue items at any time without prior notice. We are not liable to you or any third party for any such modifications or discontinuations.

5. Product Variations

Our products are handcrafted from genuine leather by skilled artisans. Because of this handmade and natural process, no two items are identical.

Many of our products use vegetable-tanned leather, which may naturally exhibit slight variations in shade, tone, or markings. These natural characteristics—including minor scars or wrinkles—are hallmarks of authenticity and do not constitute defects.

Please review our Product Care & Warranty Policy to understand what qualifies as a manufacturing defect or damage.

6. Product Images and Colors

We make every effort to display product images and colors accurately. However, we cannot guarantee that your computer or mobile device’s display will precisely reflect the actual color or texture of the product received.

7. Product Modifications

We reserve the right to modify, improve, or discontinue any product design or collection at any time without prior notice. We are not liable to you or any third party for such modifications or discontinuations.

8. Availability

At times, certain products may be out of stock or unavailable due to high demand or limited supply. If a product you ordered becomes unavailable, we will notify you via email within 7 days and issue a full refund for that item.

9. Shipping & Delivery

Please review our Shipping & Delivery Policy for details on delivery timelines, methods, and costs.

While we make every effort to ensure timely delivery, we cannot be held responsible for delays caused by courier services, customs, or other factors outside our control.

10. Payments

Payments are securely processed through trusted payment gateways such as Phonepe PG

These payment providers have their own privacy and security policies, which we encourage you to review before making a transaction.

11. Returns & Refunds

Please refer to our Return & Refund Policy for information on eligibility, timelines, and procedures for returning or exchanging products.

12. Intellectual Property

All content on this website—including but not limited to product designs, photographs, text, graphics, layout, and brand elements—is the exclusive property of Basswood Leather Company or used with appropriate permissions.

You may not reproduce, distribute, or exploit any material from this website without our prior written consent.

13. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages—including loss of profit, goodwill, or data—arising from your use of this website or our products.

14. Disclaimer of Warranties

We do not warrant that your use of our website will be uninterrupted, secure, or error-free. You agree that we may, at any time and without prior notice, suspend or terminate access to our website or any service offered through it.

15. Indemnification

You agree to indemnify and hold harmless Basswood Leather Company, its founders, employees, affiliates, and partners from any claim or demand (including reasonable legal fees) arising from your breach of these Terms or violation of any applicable law.

16. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Refund Policy, constitute the entire agreement between you and Basswood Leather Company and supersede any prior communications or agreements.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India, with exclusive jurisdiction in the State of Kerala.

18. Modifications to Terms

We reserve the right to modify or update these Terms of Service at any time without prior notice. The most recent version will always be available on this page, and your continued use of the website constitutes acceptance of the updated Terms.

19. Contact Information

For any questions or concerns regarding these Terms of Service, please contact us at:

Basswood Leather Company
📍 Basswood Leather Company, Office No C4.First Floor, PTK Square, Kottakkal, Malappuram, Kerala, India (Not a retail location) 
📧 basswoodleather@gmail.com
🌐 https://www.basswoodleather.com